Customer Support - FAQ

SHIPPING & DELIVERY :

Once orders were placed goods are shipped within 1-3 business days and the shipping info including tracking numbers will be uploaded. All orders are sent by regular mail from Springwood NSW 2777 by Australian Post and delivery time can be from 2-10 days within Australia, Overseas delivery time can take from 8-28 days, if you require Express Services please contact us to get a quote before you place your order. Please note shipping times are estimates and are not guaranteed, however, if you did not receive your order in the provided timeframe, contact us to open an enquire with The Australian Post Office.

 

Please note, its your responsibility to provide a correct or updated address. We can not take any responsibility if you provided a wrong address, as we do not provide refunds or exchanges if items shows "Delivered". Shipping Cost per item within Australia is $10.99 AUD flat rate for as many items as you like to order and overseas is $35.00 AUD flat rate too. Yes we ship overseas, International Customers, please find out your country's regulations before you order. Not all items we sell can be easy clear to every country. We are not responsible for overseas logistics, clearance or taxes.

​

RETURNS, REFUNDS & REPLACEMENTS :

Within Australia, we refund or exchange if received wrong or damaged products but not if shows "Delivered" or for change of mind . We reassure you that you can buy with confidence, as we will do our best to send the correct item packed and wrapped properly with care. Please carefully inspect your order upon delivery. If you receive damaged or wrong order, contact us. If a package is returned to us as undeliverable we will contact you via email. A refund may be given for the product only and not for shipping fees, if you decide to have the package resent an additional shipping fee will be charged. International Customers, it is not possible at this stage to accept returns or issue refunds, but please contact us to reach a fair agreement.

 

WHOLESALES & BULK ORDERS :

If you wish to partner with us and resell or repack our amazing and unique in the market products we would love to hear from you. The first step is to contact us by phone or email directly, so you can receive our Wholesale Price List and Conditions. Some of our products are seasonal, and also because most of our products are sourced directly from producers in Peru, sometimes our suppliers can be out of stock. That is the reason we prefer to take your bulk order manually, making sure we can fulfil it.

​

REVIEWS & OPINIONS :

Please tell us what you think or how we are going by email : info@andess.com.au or by phone 0450742722

 

TERMS & CONDITIONS :

OVERVIEW
This website is operated by Andess Global Services Australia. Throughout the site, the terms “we”, “us” and “our” refer to Andess Global Services registered in Australia. We offer this website, including all information and tools available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies already stated here. By visiting or purchasing from us, you engage in the exchange process of buying & selling and agree to be bound by our terms and conditions stated. Our Terms and Conditions apply to all users of this site, including without limitation users who are browsers, vendors, customers and merchants.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access it. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose that violate any laws in your jurisdiction.

ACCURACY / COMPLETENESS INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

MODIFICATIONS TO PRICES
Prices for our goods are subject to change without notice, as we also reserve the right to modify or discontinue the selling of some products without notice at any time.

PRODUCTS 
As our products are available exclusively online through the website, We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We also reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We do not warrant that the quality of any products, information, or other material purchased by you will meet your expectations.

ACCURACY OF BILLING
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

ERRORS AND INACCURACIES
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the website is inaccurate at any time without prior notice (including after you have submitted your order).

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Andess our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions.

​

STORE POLICIES :

YOUR INFORMATION
When you purchase an item from our store, as part of the exchange process, we may collect your personal information such as your name, phone, address and email. Also, when you browse our store, we may also automatically receive your computer’s internet protocol (IP) address. With your permission, we may send you emails about our store, new products and other updates.

CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for shipping or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. 

DISCLOSURE
We can only disclose your personal information if we are required by law to do so.

WIX
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our goods to you. Your data is stored through Wix's data storage and databases. We were assured that they store your data on a secure server behind a firewall.

PAYMENTS
If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

THIRD-PARTY SERVICES / PAYMENTS
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdictions. 

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. 

CHANGES TO THIS POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

MORE QUESTIONS INFORMATION
If you would like to correct, amend or delete any personal information we have about you, complaint, or want more information contact us by email at : info@andess.com.au or by phone : 61 0450742722.

LEGAL
We are a registered Australian company ABN 22478917829. Our Business Address is 14 Burns Road, Springwood, NSW 2777, Australia, you can find all our business details using the ABN number. If you have more questions please contact us.

 

​